Policies

Business Policies

Scheduling/Cancellation Policy

If you need to cancel an appointment, please give me at least 24 hours notice, otherwise you will be charged for the session. Rescheduling is acceptable in cases of emergency or illness.

Refund Policy

All programs are non-refundable, so be sure it’s what you want to pursue before you buy! The exception to this is if you want to switch to a different program and have your payment credited toward that program instead. This exchange would need to happen before we begin the program. I expect you to fully commit, as I’m fully committing to you and your success. Session refunds apply as long as you’ve cancelled 24 hours in advance of the session.

Confidentiality Policy

Every session is 100% confidential. I won’t ever share your personal information with anyone. Not even under threat of pain or bribes of cookie dough. If you sign up for my mailing list, or share anything with me via email, that’s confidential information too.

Re-Publishing Policy

If you see something on my site that resonates with you – like a blog post – and you want to re-publish something I wrote, that’s great! I’m honored you’d like to share my work! However, please email me first at melissa@birdgirlindustries.com to get permission before using my work. Thank you!

Community Policy

My classes and workshops are safe, positive, and encouraging spaces. Every student takes a vow of confidentiality – what’s said here stays here. We’re all here to learn from one another and grow, so snark, rudeness, and mean behavior will not be tolerated. Don’t be an asshole.

Legal Disclaimer

I’m a life coach and education specialist. I’m not a doctor, psychiatrist, therapist, or medical professional. I’m trained to provide emotional support, guidance, and encouragement, but I can’t diagnose or treat illnesses, though I may suggest additional medical help. If you’re dealing with an emergency, or feeling suicidal, please call 911 or a suicide hotline.

Privacy Policies

Dr. Melissa Bird, Bird Girl Industries (the “Company” “we” “us”) respects the privacy of everyone who visits this Website, birdgirlindustries.com (“Website” “Site”) and/or uses the services provided therein. Unfortunately, however, no data transmission over the Internet is guaranteed to be 100% secure. As such, the Company cannot ensure or warrant the security of any information you transmit via the internet. By transmitting any such information to the Company, you accept that you do so at your own risk.

The intent of this Privacy Policy is to provide you with information as to the type of information gathered by the Company during a visit to its Website, what that information is used for, how that information may be stored, and the security measures used to protect any personally identifiable information.

This privacy statement is subject to change by the Company, at its discretion, without notice. It is your responsibility to review this statement from time to time.

By continuing to access or otherwise use the Company’s Website, you agree to the terms of this Privacy Policy, as outlined below. If you do not agree to these terms, please do not access or use this site.

Information We Collect

When you visit the Website, we may collect basic information that does not identify individual users. The information may include the specific pages that are visited on the Site, the page that referred you to our site, and some information about your browser and OS type. Once again, this information does not include any personally identifiable information.

Personally identifiable information such as email addresses, names, home addresses, photographs, etc., will not be collected unless you willingly and voluntarily submit such information to us and that such information is being provided by a person 13 years of age or older (see the clause referencing CHILDREN below). When you purchase any of the Company’s products or services, only the information fields that you fill out are stored and sent to us.

Analytics

We use Google Analytics and Sumo to collect the information listed above. Their privacy policies and other relevant information are  located here and here respectively.

Use of Information

As stated above, and as a general policy, no personally identifiable information, is automatically collected from your visit to the Site. However, certain non-personal information is recorded by the standard operation of the Company’s Internet servers. Information such as the type of browser being used, its operating system, and your IP address is gathered in order to enhance your online experience and to help us make this Website better. We may also use your IP address to help prevent fraud, and to help diagnose problems with our server.

The various offers, both free and paid, downloads, registration forms, and surveys found on the Site may ask you to provide us with your contact information such as your name, email address, phone number, demographic information such as your age and gender, and personal preference information and interests, in order to provide you with the material requested. You may opt out of providing that information, and your data can always be removed from an email list by unsubscribing (we will then remove you from the list and delete all your information), or updated by clicking the ‘Edit Preferences’ link in any email you receive from us. We use Leadpages and MailChimp to collect personal information you’ve opted to give. Their privacy policies are here and here respectively.

When you submit a question via our online form, your email address allows us to reply to you and answer your queries, however we do not store that information elsewhere and will never add it to our email lists – you must expressly opt in to those. If you leave a comment on our site you may opt in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year. We will never sell personally identifiable information to third parties. We do not control and are therefore not liable for the actions of any third parties.

It is only with your express permission that we will use your contact information to send you information about the Company’s products and services. You must choose to opt in, and you always have the choice to opt out of receiving future electronic mailings.

Disclosure Of Personally Identifiable Information

The Company may disclose an individual’s personally identifiable information in certain instances where we have reason to believe that disclosing this information is necessary to identify, contact or bring legal action against someone who may be causing injury to, or interference (either intentionally or unintentionally) with the Company’s rights or property, or to other users of the Site, or anyone else that could be harmed by such activities.

Payment Information

The Company does not store any credit card information it may receive in regards to a specific transaction and/or billing arrangement except as necessary to complete and satisfy its rights and obligations with regard to such transaction, billing arrangement, and/or as otherwise authorized by a user.

The Company uses a payment processor and therefore does not have access to such information, nor does it store any credit card or other payment information. We are not responsible for what happens to your data after you visit third party sites (PayPal, etc).

Third Party Links

At times we include links to other websites on this Site. These third party sites may request information from you. Be advised that in such instances, the collection and use of your personally identifiable information will be governed by the Privacy Policy in effect on that third party site. We do not control the privacy statements, information, and links that may appear on other sites. You are responsible for reviewing the privacy statements of third party sites before providing any of them with any information. We are not responsible for what happens to your data after you visit third party sites (PayPal, etc).

Children

We recognize the special obligation to protect any personally identifiable information obtained from children under the age of 13 and we do not knowingly collect any such information. If you are a child under the age of 13 we request that you do not submit any information to the Site without the express permission of a parent or legal guardian. If we discover that a child under the age of 13 has signed up on the Site or provided us with personally identifiable information without consent of a parent or legal guardian, we will delete that child’s identifiable information from our records. If you become aware that your minor child has provided us with personally identifiable information, you may contact us using the information provided, below. We will make every reasonable effort to remove your child’s information from our records.

California Residents

The California Online Privacy Protection Act (CalOPPA) requires California companies to provide an opportunity for California residents to opt-out or unsubscribe from having personal information used by third parties (such as advertisers or affiliated companies) for direct marketing purposes.

This Company is not a California based business and therefore does not honor behavioral advertising opt-out or do not track mechanisms. This includes general web browser “Do Not Track” settings and signals.

However, if you are a California resident you may contact melissa@birdgirlindustries.com to exercise your disclosure choice options.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue. For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

Cookies

Cookies are small files of information that a website transfers to an individual’s computer hard drive (if your computer allows it) that enables a website to recognize your browser and capture certain information for record keeping purposes. This site may use cookies. Cookies make using our Site easier by, among other things, saving your passwords and preferences for you but do not transfer any personal information to any other party. We may also use cookies in order to reach visitors to the site with Facebook/Instagram ads. Most browsers are initially set up to accept cookies however you can reset your browser to refuse all cookies.

Unsubscribe & Right to Be Forgotten

The Site may provide you the opportunity to opt-in to receive communications from us. That information is stored indefinitely unless you opt out. You always have the right to be forgotten by removing your name from any e-mail list in order to discontinue any future communications. To do so, you can click the “unsubscribe” link at the bottom of each email we send you, or send us an email at the email address provided below. We will remove you from the email list and delete all records of your data.

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Contact Information

If you have any complaints or concerns about the Company or about this privacy statement, please contact melissa@birdgirlindustries.com

 

Last Updated: May 24, 2018